Skip to main content

Busy with a customer.
Missing the next one?

Give routine calls a useful answer while your team gives customers their full attention. Capture the enquiry. Keep the human conversation.

Talk about your calls Meet Maya See plans

Free · 30 minutes · A real conversation

A small business owner giving a customer her full attention.

They don’t just hang up.
They take their business elsewhere.

The customer you never hear from · 202578%

of consumers surveyed have taken their business elsewhere after failing to reach a company by phone.

78 out of every 100 surveyed consumers reported this experience.

CallRail consumer survey, 2025 1,000 US consumers reporting their past experience after unanswered calls.

The cost of keeping someone waiting · 202541%

of consumers surveyed hang up after just 1–2 minutes on hold.

A short wait can end the conversation.

CallRail consumer survey, 2025 The same survey of 1,000 US consumers, on how long they wait on hold.

Give callers a useful first response while your team is busy. Capture the enquiry, then hand the next step to a person.

See how we help
Built around the way you work

A useful answer.
A clear next step.

We start with the calls your business receives, the questions customers ask and how your team handles bookings. Then we set up the answers, connections and handovers that fit the way you work.

Answer everyday calls

Give callers clear answers to the questions you approve, such as opening hours, services and how to get help.

Keep bookings moving

Connect your supported calendar so callers can book appointments. Add rescheduling and cancellation when they suit your business.

Pass on useful details

Capture the enquiry, update your connected CRM and give your team a concise summary for follow-up.

You approve the answers and booking rules. Complex or sensitive requests follow your agreed human handover or voicemail route.

Your AI receptionist

Meet Maya.

A warm welcome.
Every detail covered.

Maya answers the first question and helps with what comes next. Meet her at The Wrenford, our fictional London hotel, and try arranging a stay.

A little help with the everyday

Maya can help you…

  • Find the right room

    Check availability, compare rooms and explain the price.

  • Take care of the extras

    Arrange breakfast, dinner, spa visits and an arrival pickup.

  • Bring the booking together

    Review the details and confirm a sample stay in one conversation.

Hotel example · Fictional availability. Bookings, payments and emails are simulated.

Pricing

Call handling, booking and CRM updates in every plan. Choose the call-minute allowance that fits your business.

Starter

£99/month

300 call minutes / month

  • Connect your existing number
  • Approved FAQs, enquiries & summaries
  • One calendar & one CRM connection

£249 one-off setup

Talk about this plan

Growth

£149/month

1,000 call minutes / month

  • Everything in Starter
  • Booking options configured for your team
  • Usage visibility & limit alerts

£249 one-off setup

Talk about this plan

Business

£249/month

2,000 call minutes / month

  • Everything in Starter
  • More capacity for regular enquiries
  • Agreed human or voicemail fallback

£249 one-off setup

Talk about this plan

£249 standard setup for every tierMonthly rolling plans · Prices exclude VAT where applicable.

Bespoke plans for bigger teams

For a bigger team, more locations or higher call volumes, we can tailor a plan around how your business handles calls. We agree what is included and the price with you before you start.

Discuss a bespoke plan

Included in every plan

  • One existing business-number connection
  • Customer-approved FAQs
  • Enquiry capture & call summaries
  • One supported calendar connection
  • One supported CRM connection
  • Appointment booking
  • Optional rescheduling & cancellation
  • Agreed human or voicemail fallback
  • Usage visibility & limit alerts
What does setup cover?

We agree your FAQs, enquiry fields, booking rules, chargeable call minutes and handover route. We confirm your phone provider and agree how your existing business number connects. We configure one supported calendar and one supported CRM connection, test the agreed call journeys and prepare your team for handover.

Can we keep our existing number?

Yes. We connect your existing business number through a supported phone system or agree call forwarding from your current provider. You choose all calls, overflow or out-of-hours routing. We confirm compatibility, carrier charges and your human fallback before setup. Your telephone-provider subscription and forwarding charges remain separate.

Can callers reschedule or cancel?

Booking is included. You choose whether callers can also reschedule and cancel, and approve the rules the receptionist follows. Sensitive or uncertain requests go to your agreed human route.

What happens at the call limit?

We alert you before the allowance is used. Additional call minutes are 35p each only with your agreement; we never add surprise charges. If you do not approve additional usage or an upgrade, the agreed human or voicemail fallback applies at the limit. Higher volumes are quoted separately.

What is separately scoped?

Additional calendar or CRM connections, unsupported tools and bespoke integrations are quoted separately. We confirm supported tools and your human fallback before setup.

A useful first step

Keep the conversation.
Catch the next enquiry.

Bring us your everyday process. Free · 30 minutes · No obligation.

Talk about your calls Try Maya Reception demo