Quests, goals and progress
Help with weekly plans, check-ins, quest completion, XP, streaks, badges or rest days.
OutQuest support
Stuck on a quest? Let’s sort it.
Find quick answers below or email the OutQuest support team. Tell us what you were trying to do, what happened, and your iPhone, Apple Watch and software versions if you know them.
Choose a trail
What can we help with?
Watch and Health
Questions about Apple Watch sync, step access, automatic walking quests or reminders.
Family Mode
Help with child profiles, parent approval, points, rewards or protected adult actions.
Email OutQuest support
We aim to reply as soon as practical during UK business days.
Quick answers
Try these before sending a raven.
My steps are not updating a walking quest
Open iOS Settings, choose Privacy & Security, then Health, Apps and OutQuest. Confirm that step-count access is allowed. Return to OutQuest and refresh the Today or Goals screen. OutQuest requests read-only step access and cannot complete an eligible walking quest without it.
My Apple Watch is not showing the latest quests
Keep the paired iPhone and Apple Watch nearby, confirm Bluetooth and Wi-Fi are available, and open OutQuest on both devices. In OutQuest Settings on iPhone, use the Apple Watch sync card to send the latest daily quests again.
I did not receive a quest reminder
Open iOS Settings, find OutQuest and confirm notifications are allowed. Then open OutQuest Settings, make sure reminders are enabled and check the selected daily reminder time. Rest days can suppress a streak warning.
Why did Face ID appear?
OutQuest uses Apple’s device authentication for adult-only Family Mode actions and sensitive data controls, such as approvals, rewards, resetting progress and deleting data. OutQuest never receives your biometric data.
Can I edit the weekly plan?
Yes. You can accept a suggested week, swap individual quests or generate alternatives. Your chosen rest days and planning preferences help shape the suggestions.
How do I export my progress?
Open OutQuest Settings and choose “Export achievement history”. iOS opens the share sheet so you can save or send the JSON export to a destination you choose.
How do I delete my OutQuest data?
Open OutQuest Settings and choose “Delete all data”. After device authentication and confirmation, OutQuest removes local goals, quests, family profiles, rewards, settings and progress from that device. Uninstalling the app also removes its local data.
Can support recover deleted progress?
No. OutQuest currently has no account or Valdris cloud sync, so the support team cannot retrieve or restore data deleted from your device.
Should I send personal information in a support email?
Please share only what is necessary to explain the app issue. Do not send sensitive health information, detailed financial data or unnecessary information about a child. Screenshots can contain personal quest names, goals and family details, so check them before attaching.
Privacy question?
There’s a separate trail for that.
Read how OutQuest handles on-device data, optional permissions, Family Mode information, exports and emails. For rights requests or privacy concerns, contact the privacy inbox directly.
Clear data explanationsDedicated privacy emailOn-device controlsUK data rights covered